Terms of Use

What these terms cover

These terms govern your use of demandlabs.io, the public website. They are a deal between you, the visitor, and DemandLabs, the publisher of this site. By browsing the site you accept them. If you do not, stop browsing.

They do not govern the DemandLabs planning platform. Access to the product is granted under a separate signed agreement covering licence scope, service levels, support, data processing and commercial terms. Nothing on this website amends that agreement, and where the two disagree, the signed agreement controls.

Acceptable use

Use the site the way it was meant to be used: read it, learn what the product does, and get in touch. Specifically, you agree not to:

• Probe, scan or test the security of the site, or attempt to bypass any access control, authentication or rate limit
• Scrape, crawl or harvest the site at a volume or frequency that degrades it for anyone else, or in defiance of our robots directives
• Copy the site’s content, design or code to build a substantially similar competing offering, or republish it as your own
• Introduce malware, or use the site to distribute anything unlawful, defamatory, infringing or harmful
• Misrepresent who you are, impersonate a DemandLabs employee or customer, or forge headers to disguise the origin of traffic
• Use the site or anything it links to in breach of applicable export control or sanctions law

We may rate-limit, block or refuse service to any client that breaks these rules, without notice, and we may keep the request logs needed to do so.

Pre-launch material, provided as is

DemandLabs is a product under active development, and this website describes it as we intend it to be. Screens, dashboards, figures and workflows shown here are illustrative. Several are labelled as such on the page itself. They are design representations, not screenshots of a running customer environment, and the numbers in them are examples rather than measured customer results.

The site and its content are provided “as is” and “as available”, without warranty of any kind, whether express, implied or statutory, including any implied warranty of merchantability, fitness for a particular purpose, accuracy, or non-infringement. We do not warrant that the site will be uninterrupted, error free, or free of harmful components, or that any statement of future capability will be delivered on any particular date or at all.

Some jurisdictions do not allow the exclusion of certain warranties. Where that is the case, the exclusions above apply only to the extent the law permits.

Nothing here is an offer

This is a marketing website. Nothing on it constitutes an offer capable of acceptance, a binding quote, a price commitment, a service level commitment, a warranty of performance, or a commitment to build any particular feature by any particular date.

Pricing, packaging, capability lists and roadmap statements shown here are indicative and may change without notice. A commercial commitment from DemandLabs exists only when it is written into an order form or agreement signed by an authorised representative of DemandLabs. Until then, treat everything on this site as a description of intent.

Forward-looking statements about what the platform will do reflect current plans and carry the ordinary risk that plans change.

Intellectual property

The site, its text, layout, graphics, illustrations, interface design, and underlying code are owned by DemandLabs or licensed to it, and are protected by copyright and other intellectual property law. The DemandLabs name, wordmark and logo are our marks.

You may view the site, and quote short extracts with attribution for ordinary purposes such as reporting, research or an internal evaluation memo. You may not otherwise reproduce, republish, adapt, or commercially exploit the site or any substantial part of it without written permission. Nothing on this page grants you a licence to use our marks.

Third-party names and marks that appear on the site, including the systems we list as integration targets, belong to their respective owners. Their appearance identifies compatibility and does not imply any endorsement, partnership or affiliation unless we say so explicitly.

Feedback and unsolicited ideas

If you send us a suggestion, feature idea or comment about the product, we are free to use it, in any form, for any purpose, without payment, attribution or obligation to you, and without treating it as confidential.

Do not send confidential or personal information through this website. The demo request form opens a message in your own mail client, and email is not a secure channel. If you need to share something sensitive during an evaluation, ask us and we will arrange a proper route with a mutual non-disclosure agreement in place first.

Links to other sites

The site may link to resources we do not control. We link because the destination looked useful at the time. We do not endorse those sites, we do not vet them continuously, and we are not responsible for their content, their privacy practices or anything that happens to you there. Once you leave demandlabs.io, their terms apply, not ours.

Limitation of liability

To the fullest extent permitted by applicable law, DemandLabs and its officers, employees and suppliers will not be liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of profit, revenue, data, goodwill or anticipated saving, arising out of or connected with your use of this website, whether the claim is framed in contract, tort, statute or otherwise, and whether or not we were advised the loss was possible.

Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.

Liability for the product, and any cap or exclusion applying to it, is dealt with in the signed customer agreement, not here.

Changes to the site and to these terms

We may change, suspend or withdraw any part of the site at any time, including while this pre-launch draft stands. We may also revise these terms. When we do, the last updated date at the top of this page changes, and the revised version applies to use of the site from the moment it is published. Continued use after a change is acceptance of it.

Governing law and jurisdiction

To be confirmed. The governing law and the courts with jurisdiction over disputes arising from this website have not yet been settled, and will be stated in this section before launch.

Publishing this page does not agree a choice of law or forum, and neither party waives any argument about which applies. Until this section is completed, any dispute is left to the rules that would apply by default under the relevant conflict of laws principles. For the avoidance of doubt, the governing law of a signed customer agreement is set in that agreement and is unaffected by this placeholder.

Severability and entire agreement

If any provision of these terms is found unenforceable, it is severed and the rest continues in force. A failure to enforce a provision is not a waiver of it. For the website alone, these terms are the entire agreement between you and DemandLabs, and they replace any earlier version published here.